Shipping Policy

Shipping Information:
Crocodile Tools prides itself on fast efficient shipping. We try to ship all stock products within 24 hrs. and custom orders within 3-5 business days. Remember to allow adequate time for shipping. Shipments are F.O.B. Los Angeles, CA or applicable manufacturing warehouse. We generally ship all products via UPS Ground or FedEx Ground. Quicker shipping is available at an additional charge. The maps below give general representation of transit time from Los Angeles, CA. For more shipping information and tracking please view the UPS website at www.ups.com or FedEx website at www.fedex.com

Oversize or heavy weight products not able to ship via UPS or FedEx will ship via an LTL carrier of Crocodile Tool’s choice unless the customer specifies otherwise. Customer pickups are welcome but it is the driver's responsibility to secure the load.
Freight Charges:
Any quote of freight charges by a salesperson or customer service rep is an estimate only and may vary at the time of delivery.
Merchandise Damaged In Transit:
Check shipments immediately upon receipt. Note any damage when signing for your shipment. Do not return goods damaged in transit to us. Do not destroy packing materials. Notify the transportation company, UPS, FedEx, Post Office, or Motor Carrier immediately. They will pick up the merchandise and packing materials for inspection & settlement of your claim. Crocodile Tools can assist you when filing damage or loss claims with carriers, but cannot become directly involved in the claims process. Our liability for damage in transit ceases when the carrier receives the shipment from us.
Check shipments upon receipt. Report errors within 5 days. Obtain a damage or shortage notation on the carriers receipt. We can assist you when filing claims against carriers, but our liability ceases when the carrier receives the merchandise.
Returning Goods:
If for any reason a return is necessary, please advise us of the reason for the return. A return authorization must be obtained before returning product. A 20% restocking charge may be issued if your order has been filled correctly. Shipping charges are not refundable.
Any cancellation is subject to our approval. A restock charge may apply to specials, non-stock or production items if cancelled. Straps made custom for a customer are not able to be returned.
Defective Material:
Our liability is limited to the value of the defective material. Claims for damages or expenses resulting from the use of any product furnished by or through us are not allowable. Freight charges are not covered under warranty policies.
Minimum Order Charge:
Our minimum charge per invoice is $25.00 NET exclusive of prepaid transportation costs.
All prices are subject to change without notice.
Technical Assistance:
Any technical assistance provided to the Buyer by Crocodile Tools with respect to the use of equipment or supplies furnished to the Buyer shall be without charge. Crocodile Tools assumes no obligation or liability for any such advice, or for any results that may occur as a result of such advice. The Buyer shall have sole responsibility for selection and specifications of the equipment & supplies appropriate for the end use of such equipment and supplies.
Use of this Website:
This site and all of its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, except as noted above, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of this site. 

Shipping Information:

Crocodile Tools satisfaction is fast efficient shipping and strives to provide you with excellent service and top quality products at a very competitive prices. You can trust that your order will be quickly processed and safely delivered.

We offer free shipping on all items within the Los Angeles County Cities. Our sales team is dedicated in assisting you by delivering on time shipments to your current location where you need service, when you need them and while you are working. We also deliver any type of cargo tools when you need them by providing door-to-door transportation services. We accommodate expedited shipping at normal fees to our costumers if in need of service fast. We will do our best to get you what you need in a fraction of the time.

Orders exceeding $1,500 will receive free shipping on all items that will ship to a location within the 48 Contiguous United States (Does not include Alaska, Hawaii, Puerto Rico or International shipping destinations). We want our valuable costumers to be 100% satisfied with their purchase from Crocodile Tools. For more shipping information please do not hesitate to contact our costumer service staff at (323) 440-0101 or email us at info@crocodiletools.com.  

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