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Frequently Asked Questions
 
International Shipping:

Do you ship to my country?
Please create an account by clicking on "Login / Registration" link at the top right hand side of our site. While you register, we'll ask for your shipping address details including country.

What are my payment choices?
During the checkout you could you will have to pay with PayPal Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated after you submit your payment. All you need to do is choose an item, add it to your shopping car, then just simply checkout the item and the shipping methods will show for you to choose from. In a short amount of time we will ship your order.

What is the return policy?
Please see our Return Policy for all of the information.


My Account:

How do I create an account?
1. At the top right hand side of the page, click on “Create an Account”.
2. Then complete the form and submit it. We assure you that none of your information will be given out to any individual.

How do I edit my account information?
At the top right hand side of the page, click on “My Account” to edit your account information.

How much is my shipping?
The shipping price of your item is automatically calculated prior to submitting your payment information. Simply add items to your cart then proceed to the Checkout page where you will be offered Shipping Method choices and their prices for the items you would like to buy.

I forgot my password.
At the top right hand side of the page, click on “Login”. Under the login box you'll see a link which says "Password forgotten? Click here.” Then simply type in your e-mail address, submit it, and shortly you will receive an email with a password.

How do I return my product?
Please click here for more information on returning an item.

I received the wrong product.
If for any reason, you have received an item that you haven’t ordered, please contact us within 72 hours of receiving the product.

What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?
Within 24-48 hours of shipment, you will receive a shipment confirmation when your order has shipped and tracking information.


Pricing and Billing

Do I have to pay sales tax?
The only time you have to pay sales taxes is when you are located in the same state as our office.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
 
 
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